Easy Connect is an easy way to use Windows Remote Assistance to connect two computers
that are running Windows 7 without the need to
send an invitation file. The first time you use Easy Connect, the person
requesting assistance receives a password to give to the person offering
assistance. With this password, the helper can directly connect the two
computers. Once a connection between the two computers has been made using Easy
Connect, contact information is exchanged between the computers.
Here are some common reasons for problems you might run into when
trying to use Easy Connect.
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Both computers aren't running Windows 7. In order to use Easy Connect with Remote Assistance, both of the computers must be running Windows 7.
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Access to the Internet is limited. If access to the Internet is limited on either computer, Easy Connect is disabled. Internet access might be limited if you’re on a corporate network.
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Your router doesn't support Easy Connect. Easy Connect uses the Peer Name Resolution Protocol to transfer the Remote Assistance invitation over the Internet. You can check your router by using the Internet Connectivity Evaluation Tool on the Microsoft website. If you're running Windows Server, you need to install the Peer Name Resolution Protocol.
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